Ticketing · all airlines
Air tickets, without the hold music.
Domestic and international ticketing on all airlines, including group fares, date changes and reissues. If a fare drops or a route reroutes, we deal with the airline so you don't have to sit on hold.
Agensi Pelancongan · Licence KPK/LN 7316 · Open daily, including weekends and public holidays
Why buy from a counter?
We are a licensed agency with access to the same inventory the airlines sell direct, plus consolidator and group fares that do not appear on public booking sites. For a family of six or a temple group of forty, that difference is usually the whole reason to come to a counter.
The other reason is what happens after the booking. Schedule changes, cancelled legs, name corrections, date moves, seat and baggage add-ons and involuntary reroutes are all handled from here, with a person who has your reference in front of them.
Routes we ticket most
These are the sectors we book week in and week out, so we know which airlines are worth the fare and which connections are worth avoiding.
- Kuala Lumpur, Chennai
- Kuala Lumpur, Colombo
- Kuala Lumpur, Bangkok
- Kuala Lumpur, Singapore
- Kuala Lumpur, Jakarta & Bali
- Kuala Lumpur, Ho Chi Minh City & Hanoi
- Kuala Lumpur, Delhi & Mumbai
- Kuala Lumpur, London
Not on the list? We ticket on all airlines, ask us for anywhere.
What we handle
Everything after the booking, too
Most people come for the fare. They come back because of what happens when the airline changes something.
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Return, one-way and multi-city
Single tickets through to open-jaw and multi-city routings, including the awkward ones that public sites will not price.
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Group fares
Blocked seats for families, temple groups, associations and corporate travel, held on a deposit while names are collected.
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Date changes and reissues
We reprice and reissue rather than cancelling and rebooking, which is usually cheaper. Airline fare rules decide what is possible.
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Name corrections
A misspelled surname is fixable, but the rules differ by airline and get stricter closer to departure. Tell us early.
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Baggage, seats and meals
Extra baggage bought in advance is almost always cheaper than at the airport. Special meals need to be requested before ticketing.
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Infants and children
Infant fares, child fares, unaccompanied minors and the paperwork each airline wants for them.
Know before you go
KLIA Terminal 1 and Terminal 2
Kuala Lumpur International Airport has two terminals about two kilometres apart, connected by the free shuttle and by the KLIA Transit train. They are not interchangeable and the wrong one is a very bad morning.
- Terminal 1
- Malaysia Airlines, Batik Air Malaysia and most full-service international carriers, including the Middle East and European long-haul airlines.
- Terminal 2
- AirAsia and AirAsia X, which is where most low-cost flights to India, Thailand, Vietnam, Indonesia and Australia leave from.
- Allow for the transfer
- If your itinerary changes terminal between flights, that is not a protected connection on a separate ticket. We will tell you when a booking has that risk in it.
Airlines do move terminals from time to time. We confirm the terminal on your itinerary when we issue, and again if anything changes before you fly. Need a lift there? We run KLIA transfers around the clock.
Questions
Air ticketing questions
Is a ticket from an agency more expensive than booking direct?
Not for the fares we specialise in. Group and consolidator fares are often below the public price, and for a complex or multi-city routing an agency ticket is frequently cheaper because it can be built across airlines. Ask us to quote it against what you have found and compare.
Can you change a ticket I bought somewhere else?
Usually not directly, a ticket can only be reissued by the agency that issued it, or by the airline. Come to us with it and we will tell you who you need to speak to and what to ask for.
What happens if the airline changes my schedule?
We watch the bookings we issue and contact you when a schedule change lands. Depending on the size of the change the airline's own policy may entitle you to a free move or a refund, and we will tell you which applies.
Ticket, visa and transfer in one visit.
The whole point of a counter is that nothing falls between two suppliers. We lodge the visa, issue the ticket and book the airport transfer with the same dates in front of us.
Tell us what you need
Send us the details and we’ll quote it.
Dates, headcount and where you want to go is enough to start. We come back with a real fare for those dates, or skip the form and just call in.
Enquiry form
Two required fields, the rest helps us quote faster.
Or just call in
A person, not a ticket number.
No appointment needed. Walk up to the mezzanine counter, or reach us on either number below.
Open daily, including weekends and public holidays
The office
No. 118, Mezzanine Floor Jalan Tun Sambanthan Brickfields 50470 Kuala Lumpur Malaysia- Agensi Pelancongan · Licence KPK/LN 7316
- Company No. 1054276-P
- A short walk from KL Sentral