Questions
The things people ask at the counter.
The questions we get asked at the counter most days. If yours is not here, call or WhatsApp us and someone will pick up.
4 questions
The office
Where is your office in Kuala Lumpur?
We are at {{site.address}}, a short walk from KL Sentral. Come up to the mezzanine floor and speak to someone at the counter.
Do I need an appointment?
No. Walk in or call ahead, whichever suits you. {{site.hours}}.
Are you a licensed travel agency?
Yes. {{site.legalName}} holds Malaysian travel agency licence {{site.licence}} and is registered as company number {{site.companyNo}}.
What are your opening hours?
{{site.hours}}. If you are travelling in from outside the Klang Valley, give us a ring on {{site.phone}} first so someone is at the counter ready for you.
4 questions
Booking & prices
How do I get a price?
WhatsApp or call us with your dates, your headcount and where you want to go. For the outbound destinations we will send you the current fare and itinerary the same day.
Why are prices not shown on the website?
Airfares and hotel rates move constantly, and a group of four does not pay what a group of forty pays. Asking us gets you a real number for your dates instead of a 'from' price that changes at checkout.
Do you take a deposit?
The Gaya Pitru Tarpana & Kashi Moksha Yatra is confirmed with a RM 1,000 deposit per person. For everything else, ask when we quote, the terms depend on the airline and the hotel.
Do you handle group and corporate bookings?
Yes. Incentive trips, association tours, weddings and family reunions. Tell us the headcount and the budget and we will build the quote around it.
3 questions
Tours, transfers & tickets
Can you change one of the Malaysia tours to suit us?
Yes. Any of the routes can be reshaped around your dates, your group size and your budget, and we build custom itineraries from scratch for corporate groups, temple tours, school trips and family reunions.
Do you do airport transfers?
We run KLIA 1 and KLIA 2 transfers around the clock, for individuals, families and tour groups, with meet-and-greet at arrivals. A three in the morning landing is not a problem.
Which airlines can you ticket?
Domestic and international ticketing on all airlines, including group fares, date changes and reissues. If a fare drops or a route reroutes, we deal with the airline so you do not have to sit on hold.
3 questions
Visas
Which visas can you lodge for me?
India e-Visa, plus South Korea, Canada, China, United Kingdom, Australia, New Zealand, Sri Lanka, Nepal, United States and Russia. If your destination is not on that list, ask us anyway.
How long does a visa application take?
Processing times are set by the issuing country and they change. Call or WhatsApp us before you pay for anything and we will tell you the current position for your passport and visa type.
Is the India visa included in the Chennai package?
Yes. The four-day Deepavali Shopping in Chennai package includes a free one-month India tourist visa, and we lodge it for you as part of the booking.
6 questions
India e-Visa
The route most people come to Brickfields for. There is a fuller page on it too.
What documents do I need for an India e-Visa?
A passport valid for at least six more months, a recent photo on a white background, your return flight details, and proof of your Malaysian address. Bring the passport itself, not a photocopy.
Do I have to come to the office?
You can walk in to our Brickfields counter, or call first and we will tell you exactly what to bring or send across. No appointment needed either way.
How long does an India e-Visa take?
The processing time is set by the Indian authorities and it changes. WhatsApp or call us before you book flights and we will tell you the current turnaround.
Can you do the e-Visa and the flight together?
Yes, and that is the usual way we do it. The e-Visa is lodged and the ticket is issued from the same counter, so the dates on both match and nothing gets missed.
My passport is expiring soon. Is that a problem?
Your passport needs at least six months of validity. If it is closer than that, renew it first and then come to us with the new one.
Which parts of India do you send people to?
Chennai most of all, then Kerala, the Tamil Nadu temple circuits and North India. We also run the Gaya, Prayagraj and Kashi pilgrimage route with a Guruji leading it.
More detail on the India e-Visa page, including which visa type you need and what gets an application rejected.
Tell us what you need
Send us the details and we’ll quote it.
Dates, headcount and where you want to go is enough to start. We come back with a real fare for those dates, or skip the form and just call in.
Enquiry form
Two required fields, the rest helps us quote faster.
Or just call in
A person, not a ticket number.
No appointment needed. Walk up to the mezzanine counter, or reach us on either number below.
Open daily, including weekends and public holidays
The office
No. 118, Mezzanine Floor Jalan Tun Sambanthan Brickfields 50470 Kuala Lumpur Malaysia- Agensi Pelancongan · Licence KPK/LN 7316
- Company No. 1054276-P
- A short walk from KL Sentral