Keshika Travel and Tours Sdn Bhd · 1054276-P
Privacy notice
Written from what this website actually does, not from a template. Short version: we ask for what we need to quote your trip, and nothing else.
No tracking on this site
There is no analytics, no advertising pixel and no tracking cookie on these pages. If you read the site and leave, we do not know you were here beyond the ordinary server log our host keeps.
In detail
What we hold and why
What this site collects
- Nothing at all if you only read the pages. There is no analytics script, no advertising pixel and no tracking cookie on this website.
- The enquiry form collects your name, your phone or WhatsApp number, what you are enquiring about, the number of travellers, your preferred dates and any notes you add.
- The newsletter box in the footer collects your email address, and nothing else.
- If you tick the WhatsApp box on the enquiry form, we also record that you agreed, on what date, and from which page — so we can show why we messaged you if you ever ask.
- Your web server request is logged by our hosting provider in the ordinary course of serving the page, which includes your IP address.
Why we hold it
- To answer your enquiry and to quote for the travel you asked about. That is the only reason we ask for it.
- To administer a booking you go on to make, including issuing tickets and lodging visa applications, which requires passing details to airlines, hotels, ground operators and the relevant authorities.
- To send you departure dates and fares, if you gave us your email for that.
- To send you occasional offers on WhatsApp, but only if you ticked the box asking for them. We never send them to a number that has not asked.
Messages on WhatsApp
- Replying to your enquiry on WhatsApp needs no permission and is simply us answering you.
- Offers and departure announcements are different, and are only sent to people who ticked the box. Ticking it is never a condition of getting a quote.
- Reply STOP, or BERHENTI, to any message and we stop sending offers to that number at once. You can also just tell us at the counter or by email.
- Messages you send us on WhatsApp, and any photographs or documents attached to them, are stored in our office system so we can deal with your booking. Passport scans and payment slips are kept there and are not published anywhere.
- WhatsApp is Meta's service, and what passes through it is also subject to their terms, not only ours.
Who it goes to
- Our hosting and form provider, which delivers the enquiry to our office by email.
- WhatsApp, if you choose to send the enquiry that way. Sending it opens WhatsApp on your own device and the message is then subject to WhatsApp's own privacy terms, not ours.
- Airlines, hotels, ground handlers and visa authorities, but only for a booking you have asked us to make and only what that booking requires.
- We do not sell your details, and we do not pass them to anyone for marketing.
Sensitive details
- Visa and ticketing work needs passport data, and sometimes documents such as bank statements or an employment letter. We ask for these only when an application requires them.
- Bring documents to the counter or send them only through a channel you are comfortable with. Do not send passport scans over the enquiry form.
Your rights
- You can ask us what we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep for a completed booking.
- You can unsubscribe from the fare emails at any time, and we will stop sending them.
- You can stop the WhatsApp offers at any time by replying STOP, and we will stop sending them to that number. Answering your enquiries is unaffected.
- Write to us at the address or email below and we will deal with it.
Getting in touch
Ask us about your data
Keshika Travel and Tours Sdn Bhd
No. 118, Mezzanine Floor, Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, MalaysiaWrite to us and we will deal with it. If you would rather come in, the counter is open Open daily, including weekends and public holidays.